Frequently Asked Questions
Everything you need to know about your next adventure with KEEN.
How do I know what size to order?
Most KEEN footwear is true to size, but some styles may run small. We recommend checking the 'Fit Tip' on the specific product page and consulting our size chart for precise measurements.
What is the KEEN warranty policy?
We stand behind our products. KEEN offers a one-year warranty from the date of purchase against manufacturing defects in materials and workmanship.
How should I clean my KEEN sandals and shoes?
Most of our water sandals are machine washable on a gentle cycle with mild detergent. For leather boots and sneakers, we recommend using a soft brush or cloth with a specialized leather cleaner.
What is your return policy?
We offer free returns on all orders within 30 days of purchase, provided the items are in unworn, original condition with the tags attached.
Are KEEN shoes slip-resistant?
While many of our styles feature high-traction rubber outsoles, we also offer a specific 'Work' line that is certified for slip resistance in professional environments.
Do you offer international shipping?
Currently, we ship to a wide range of countries globally. Shipping rates and delivery times vary by location and will be calculated at checkout.